Our support team is available 24/7 to assist our players with technical issues, questions and feedback. We are committed to providing reliable and responsive support to ensure the best possible experience across all our games.
Our support team is available 24/7 to assist our players with technical issues, questions and feedback. We are committed to providing reliable and responsive support to ensure the best possible experience across all our games.
You can reach us anytime via email at support@pentabyte-studios.com. We respond as quickly as possible. If you are located in the DACH region (Germany, Austria or Switzerland), you can contact us at support@pentabyte-studios.de for German-language support.
Please include your system specifications, a brief description of the issue, and—if possible—screenshots or a video. This helps us reproduce and resolve issues more efficiently. You can contact us at reports@pentabyte-studios.com, or at reports@pentabyte-studios.de for German-language support.
Verify your game files on Steam, update GPU drivers, and disable overlays. If it still happens, contact support with your crash details.
Refunds are handled directly through Steam and follow Steam’s refund policy and requirements.